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Service does not require interaction with the customer.
Social Noise
Distractions or miscommunications in social environments that hinder the clarity of the intended message.
Social Pressure
involves the influence exerted by a social group on individuals to change their behaviors, beliefs, or attitudes.
Actual Pressure
The real or genuine force, influence, or stress exerted on someone or something.
Organizational Culture
Refers to the set of shared values, beliefs, and norms that influence the way employees think, feel, and behave within an organization.
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