The Correct Order in the Good-Services Continuum Is

question 58

Multiple Choice

The correct order in the good-services continuum is

• A) pure services - core Services - core goods - pure goods.
• B) pure goods - pure services - core services - core goods.
• C) pure goods - pure services - core goods - core services.
• D) pure goods - core goods - core services - pure services.
• E) core goods - core services - pure goods - pure services.

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Definitions:

Uncontrollable

Refers to events or processes that cannot be easily managed or influenced by individuals.

Self-Serving Bias

A cognitive bias that leads individuals to attribute their successes to internal factors while blaming external factors for their failures.

Differential Forgetting

Refers to the phenomenon that different types of information are forgotten at different rates, often influenced by the relevance, emotional impact, and repetition of the information.

Fundamental Attribution Error

The tendency to overemphasize personality traits and underestimate situational factors when explaining others' behavior.