The Primary Purpose of the Malcolm Baldrige National Quality Award

question 38

Multiple Choice

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

• A) To encourage the spread of statistical quality control
• B) To improve human resource development and management in manufacturing
• C) To help companies review and structure their quality programs
• D) To prove that American firms were competitive in quality
• E) To emphasize the use of quantitative methods in process management

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Definitions:

Nonverbal Communication

The process of conveying a message without the use of words, through gestures, facial expressions, body language, and other forms of physical behavior.

Personal Space

The physical area surrounding someone, which they regard as psychologically theirs; intrusion into this space can result in discomfort, anger, or anxiety.

Rude

Displaying a lack of courtesy or respect for others; impolite behavior.

Considerate

Showing careful thought, especially towards the feelings and needs of others.