The Philosophical Leaders of the Quality Movement, Philip Crosby, W

question 29

Multiple Choice

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?

• A) Fourteen steps for quality management
• B) Quality is free
• C) Customer focus
• D) Zero defects
• E) Six Sigma

---

Definitions:

Intellectual Disability

A term for significant limitations in intellectual functioning and adaptive behavior, affecting learning, reasoning, and problem-solving skills.

Parental Divorce

The legal dissolution of a marriage by a court or other competent body, which can have significant emotional and psychological effects on children.

Unstimulating Environment

A setting that lacks sufficient stimuli, engagement, or challenge, potentially leading to boredom or underdevelopment.

Intellectual Disability

A state defined by major restrictions in intellectual capabilities and adaptive behavior, encompassing a wide range of daily social and practical abilities.