Which of the Following Is the Cost of Quality Classification

question 17

Multiple Choice

Which of the following is the cost of quality classification for costs such as defects that pass through the system (e.g., customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair) ?

• A) Appraisal costs
• B) Prevention costs
• C) External failure costs
• D) Customer return cost
• E) Workmanship costs

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Definitions:

Revoke Acceptance

The act of formally withdrawing acceptance of an offer in a contract, typically due to the discovery of a defect or misrepresentation that significantly affects the contract's value.

Nonconformity

The failure of a product, document, or service to meet specified or implied standards or expectations.

Partially Destroyed

Refers to something that has been damaged extensively but not completely ruined or annihilated.

Contract Void

A contract with no legal validity from its inception, making it unenforceable by law.