Which of the Following Is Not a Suggestion for Managing

question 9

Multiple Choice

Which of the following is not a suggestion for managing queues presented in the textbook?

• A) Try to divert your customer's attention when waiting.
• B) Segment the customers.
• C) Encourage customers to come during the slack periods.
• D) Train your people to be friendly.
• E) Periodically close the service channel to temporarily disperse the line.

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Definitions:

Prognosis

A prediction of the outcome of a disease, condition, or the chance of recovery based on typical progress or other factors.

Illness

A condition of poor health perceived or experienced by an individual, often characterized by specific symptoms and signs.

Etiology

The study of the causes or origins of diseases and disorders.

Medical Model

A framework for understanding diseases and disorders as processes that can be diagnosed, treated, and often cured through medical intervention.