Which of the Following Is a Suggestion for Managing Queues

question 7

Multiple Choice

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

• A) Put up a serpentine lane to keep people from jumping ahead in line.
• B) Use humor to defuse a potentially irritating situation.
• C) Train your servers to be friendly.
• D) Assure customers that the wait is fair, and inform them of the queue discipline.
• E) Tell people in the queue that each will be served as soon as possible.

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Definitions:

Condensation Polymer

A polymer formed by the reaction of monomer molecules, releasing small molecules such as water or methanol as by-products.

Teflon

A synthetic fluoropolymer of tetrafluoroethylene that has numerous applications due to its high resistance to heat, chemicals, and electricity.

Addition Polymer

Polymers formed by the sequential addition of monomer units with double or triple bonds, resulting in a long chain molecule without the loss of any small molecule byproducts.

Orlon

A synthetic fiber known for its strength and resistance to weathering, often used in clothing and home furnishings.