Which of the Following Is Not a Suggestion for Managing

question 50

Multiple Choice

Which of the following is not a suggestion for managing queues presented in the textbook?

• A) Train your servers to be friendly.
• B) Segment the customers.
• C) Determine an acceptable waiting time for your customers.
• D) Inform your customers of what to expect.
• E) Encourage customers to come during slack periods.

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Definitions:

Social Exchange Theory

A theory suggesting that social behavior is the result of an exchange process, aiming to maximize benefits and minimize costs.

Social Contagion Theory

A social psychological theory that explains how behaviors, attitudes, and emotions can spread through populations as if they were infectious diseases.

Social Identity Theory

A theory that posits individuals derive part of their self-image and self-esteem from the social groups to which they belong, influencing behaviors and attitudes.

Elaboration Likelihood Model

A theory in social psychology that proposes two routes to persuasion: the central route, which deals with the logical processing of information, and the peripheral route, which involves more superficial processing.