Which of the Following Is Not a Suggestion for Managing

question 9

Multiple Choice

Which of the following is not a suggestion for managing queues presented in the textbook?

• A) Try to divert your customer's attention when waiting.
• B) Segment the customers.
• C) Encourage customers to come during the slack periods.
• D) Train your people to be friendly.
• E) Periodically close the service channel to temporarily disperse the line.

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Definitions:

Self-Serving Decisions

Decisions made with the primary goal of benefiting oneself, often at the expense of others or the common good.

Hedonist Principle

A principle suggesting that people are motivated to engage in behaviors that produce pleasure or avoid pain.

Temporal Immediacy

The perception or importance of time in the evaluation of events, suggesting that actions or events that occur closer to the present time are considered more relevant or significant.

Decision Consequences

The outcomes or impacts that follow a decision, which can be foreseen or unforeseen, positive or negative.