Which of the Following Is Not a Suggestion for Managing

question 9

Multiple Choice

Which of the following is not a suggestion for managing queues presented in the textbook?

• A) Try to divert your customer's attention when waiting.
• B) Segment the customers.
• C) Encourage customers to come during the slack periods.
• D) Train your people to be friendly.
• E) Periodically close the service channel to temporarily disperse the line.

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Definitions:

Coefficient Of Determination

A statistical measure represented as R², which indicates the proportion of the variance in the dependent variable that is predictable from the independent variable(s).

Least Squares Regression Line

The least squares regression line is a straight line that minimizes the sum of the squared differences between the observed values and the values predicted by the line.

Regression Analysis

A statistical technique used to model the relationship between a dependent variable and one or more independent variables.

Demand

The quantity of a good or service that consumers are willing and able to purchase at various prices during a given period.