Which of the Following Is a Suggestion for Managing Queues

question 12

Multiple Choice

Which of the following is a suggestion for managing queues presented in the textbook?

• A) Train your servers to be friendly.
• B) Tell customers that the line should encourage them to come during slack periods.
• C) Give each customer a number.
• D) Periodically close the service channel to temporarily disperse the line.
• E) Use humor to defuse a potentially irritating situation.

---

Definitions:

Eating Binge

A period of excessive or compulsive consumption of food, often not related to hunger.

Self-Induced Vomiting

An action often associated with eating disorders, where an individual purposely vomits to prevent weight gain from consumed food.

DSM-5

The Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition, a comprehensive classification of mental health conditions and criteria for their diagnosis.

Psychological Disorders

Mental or behavioral patterns that cause significant distress or impairment in social, occupational, or other important areas of functioning.