Which of the Following Is a Suggestion for Managing Queues

question 7

Multiple Choice

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

• A) Put up a serpentine lane to keep people from jumping ahead in line.
• B) Use humor to defuse a potentially irritating situation.
• C) Train your servers to be friendly.
• D) Assure customers that the wait is fair, and inform them of the queue discipline.
• E) Tell people in the queue that each will be served as soon as possible.

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Definitions:

Leadership Development

The process of enhancing an individual's skills and abilities to lead, guide, or influence others effectively in various situations or roles.

Systems Perspective

An approach to analysis that considers the interconnectedness and interactions between the components of a system.

Strategic Decisions

Choices made by an organization's management that have long-term implications and are crucial for achieving overarching goals.

Succession Planning

The process of identifying and developing new leaders who can replace old leaders when they leave, retire, or pass away.