These Types of Impatient Customers Arrive, Survey Both the Service

question 28

Multiple Choice

These types of impatient customers arrive, survey both the service facility and the length of the line, and then decide to leave. What is this called?

• A) Quitters
• B) Reversing
• C) Reneging
• D) Balking
• E) Bolting

Comprehend the effect of variable reinforcements and their role in behavior persistence.

Differentiate between types of behavioral learning.

Grasp the concept of stimulus discrimination and its significance for marketers.

Recognize how advertisements exploit certain human cognitive and emotional traits.

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Definitions:

Embarrassed

A feeling of discomfort or self-consciousness caused by a perceived mistake or inadequacy in front of others.

Scapegoat Theory

A social psychology concept explaining that individuals or groups are unfairly blamed for problems or negative outcomes, often to divert attention from the true causes.

Group

An ensemble of persons who engage in interaction, have alike features, and as a whole experience a sense of cohesion or identity.

Tensions

Psychological or emotional strain or stress that can arise from a variety of sources, often associated with conflicting demands or challenges.