When Sally, a Frontline Manager, Asked Her Subordinate, Justin, to Invite

question 100

Multiple Choice

When Sally, a frontline manager, asked her subordinate, Justin, to invite a client to a charity function, Justin forgot to do so. When the company president asked Sally why the client was not present at the charity function, Sally explained why. In this scenario, who is responsible for the failure?

• A)The client is responsible.
• B)Sally is responsible because, as manager, she delegated the task to Justin.
• C)The president is responsible because he hired Sally.
• D)Sally is not responsible for Justin's failure, and she can now confidently move on to other responsibilities.
• E)Justin is solely responsible for his failure.

Understand the concept of Perceived Organizational Support (POS) and its effects on employee behavior and attitudes.

Identify and describe the components and determinants of trust within organizational settings.

Recognize the importance of compensation and benefits as factors influencing perceptions of organizational support.

Differentiate between various types of trust (e.g., in leadership, management) and their interrelations.

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Definitions:

Thomas Szasz

A psychiatrist known for his criticism of psychiatry and his arguments against the concept of mental illness as a medical disease.

Initial Interview

The first meeting between a client and a healthcare provider intended to gather information and establish a therapeutic relationship.

Clinician

A healthcare professional involved in the diagnosis, treatment, and care of patients.

Information

Data, knowledge, or details about someone or something that is transmitted or received.