Bill's Department Has Been Introducing New Goods and Services on a Rapid-Fire

question 123

Multiple Choice

Bill's department has been introducing new goods and services on a rapid-fire basis over the past two years. However, business is down, largely because customer feedback on the usefulness, reliability, and durability of the new goods and services is negative. Bill's division manager, Anne, reviews the situation. Anne concludes that the innovation of Bill's department is good; however, ________ is poor.

• A)responsiveness
• B)quality
• C)marketing
• D)speed
• E)cost competitiveness

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Definitions:

Negligence Case

A legal dispute involving claims that a person's carelessness resulted in harm or damage to another.

Negligence Per Se

A judicial principle that deems an action as automatically negligent due to the breach of a law or regulation.

Statutory Shop Act

Laws and regulations governing the operation of shops and commercial establishments.

Specific Group

A defined set of individuals or entities distinguished by certain shared characteristics or criteria.