Estelle Melendez, Factory Manager at West Coast Manufacturing, Told Her

question 116

Multiple Choice

Estelle Melendez, factory manager at West Coast Manufacturing, told her shift supervisor, "Bob, our target reject rate is 1.5 percent or less. Your shift usually performs at a reject rate even lower than that. But recently your reject rate has crept up to 3 percent. That's unacceptable." Estelle has identified a(n)

• A)loophole.
• B)performance gap.
• C)ambidexterity.
• D)force-field analysis.
• E)guiding coalition.

---

Definitions:

Accounts Receivable Ledger

A subsidiary ledger that records and monitors transactions related to the amounts owed by customers who have purchased goods or services on credit.