Max Is Manager of the Local Zesty Sam's, a Fast-Food

question 119

Multiple Choice

Max is manager of the local Zesty Sam's, a fast-food restaurant. His store has consistently underperformed the national average for the chain, and now word has come down from on high that he needs to make some major changes if he wants to keep his job. He has analyzed the situation and knows that the problem comes from the workforce, which is composed primarily of teenagers. Most of them tend to be blasé when it comes to following instructions, and many seem more interested in elaborate jokes and pranks than in getting the job done. The best way for Max to bring about the changes he needs is to tell his employees what needs to be done and then inform them that

• A)he is appointing a couple of leaders from the group to the management team.
• B)those who do not understand what is expected of them will receive training.
• C)they can be involved in designing plans for the changes to take place.
• D)anyone who fails to comply with his instructions will be fired within two weeks.
• E)there will be a pay raise for those who comply with his instructions.

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Definitions:

General Adaptation System

A model describing the body's short-term and long-term reactions to stress, formulated by Hans Selye.

Myocardial Infarction

A medical term for a heart attack, resulting from the blockage of blood flow to a part of the heart, causing heart cells to die due to lack of oxygen.

Resistance Stage

A phase of the general adaptation syndrome in which the body tries to adapt to a stressor and maintain homeostasis, following the initial alarm reaction stage.

General Adaptation Syndrome

A three-stage response (alarm, resistance, exhaustion) that describes the body's short- and long-term reactions to stress.