The Nagoya Precision Drill Company Has Just Begun to Initiate

question 83

Multiple Choice

The Nagoya Precision Drill Company has just begun to initiate major changes in its manufacturing processes. There has been some resistance among employees to these changes, but middle management has developed some specific approaches to enlist their cooperation:1. Management will hold a series of small-group discussions in which they will explain why the changes are being made.2. A few leading workers known for their resistance to change have been appointed to serve as employee liaisons on the change leadership team.3. A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes.4. If any employees consistently cause their work groups to fall behind schedule, they will be given the choice of either adapting to the new program or finding some other place to work.A vacation-time bonus will be awarded to employee groups who meet Nagoya Precision Drill's timeline for implementing the changes. This measure is an example of managing resistance to change through

• A)education and communication.
• B)facilitation and support.
• C)negotiation and rewards.
• D)manipulation and cooptation.
• E)explicit and implicit coercion.

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Definitions:

Marginal Cost

The upsurge in full costs resulting from the fabrication of an additional unit of a product or service.

Marginal-Cost Curve

A graphical representation showing how the cost to produce one additional unit of a good or service changes as production volume changes.

Average-Total-Cost Curve

A curve showing the average total cost of producing different levels of output in the short run.

Punishment

A consequence imposed after an undesirable behavior, aimed at reducing that behavior.