To Help Implement a Big Change in Its Employee Management

question 11

Multiple Choice

To help implement a big change in its employee management procedures, the president of the Midland Gasket Manufacturing appoints a union official to the company's executive committee. This is an example of managing resistance through

• A)education and communication.
• B)facilitation and support.
• C)negotiation and rewards.
• D)manipulation and cooptation.
• E)explicit and implicit coercion.

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Definitions:

Quantity Sold

The total number of units of a product or service purchased by customers over a specified period.

Tax

A compulsory financial charge or some other type of levy imposed upon a taxpayer by a governmental organization.

Consumer Surplus

The imbalance between the total budget consumers are willing to allocate for a product or service and the actual spending.

Consumer Surplus

The separation between the ideal amount consumers are willing to spend on a service or product and their real expenditures.