Cynthia, Juan, and Ahmed Are Managers at a Department Store

question 52

Multiple Choice

Cynthia, Juan, and Ahmed are managers at a department store. They have been notified by their district office, just as the extremely busy holiday season is to begin, that there are several significant changes about to take place in their organization. While none of them are enthusiastic about the changes, their reasons for "fighting back," as they put it, are different. Cynthia thinks it a bad idea to implement the changes during such a busy period. Juan realizes that the proposed changes will cause him to lose certain privileges that he is not willing to sacrifice. Ahmed, on the other hand, does not want to disturb the status quo and prefers the old ways of doing things.The behavior of Cynthia, Juan, and Ahmed exemplifies ________ change.

• A)total organization
• B)resistance to
• C)organizational
• D)reactive
• E)complacency toward

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Definitions:

Retroactive Interference

A memory phenomenon where newly learned information interferes with and impairs the recall of previously learned information.

Spacing Effect

A phenomenon in which learning is facilitated by spreading out study sessions over time, rather than learning the material all at once in a short period.

Older Adults

Refers to individuals in a population who are typically aged 65 years and older, often focusing on aspects related to aging, health status, and social and psychological well-being.

Recently Learned Information

Refers to new knowledge or data that an individual or system has acquired in the near past.