Cynthia, Juan, and Ahmed Are Managers at a Department Store

question 121

Multiple Choice

Cynthia, Juan, and Ahmed are managers at a department store. They have been notified by their district office, just as the extremely busy holiday season is to begin, that there are several significant changes about to take place in their organization. While none of them are enthusiastic about the changes, their reasons for "fighting back," as they put it, are different. Cynthia thinks it a bad idea to implement the changes during such a busy period. Juan realizes that the proposed changes will cause him to lose certain privileges that he is not willing to sacrifice. Ahmed, on the other hand, does not want to disturb the status quo and prefers the old ways of doing things.When Juan says that the proposed changes will cause him to lose certain privileges that he is not willing to sacrifice, it is an example of resistance to change caused by

• A)inertia.
• B)timing.
• C)surprise.
• D)self-interest.
• E)peer pressure.

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