Tommy Looked Up to See One of His Workers, Bill

question 102

Multiple Choice

Tommy looked up to see one of his workers, Bill, walk into his office. Bill said, "Tommy, you really need to do something about Sam, Frank, and those other knuckleheads on the first shift. Every time I come into work around 4 pm, they're in the locker room, swapping ethnic jokes. I'm getting tired of it." Tommy recognizes that Bill is filing a complaint about

• A)culture shock.
• B)a glass ceiling.
• C)ethnocentrism.
• D)a hostile work environment.
• E)quid pro quo conditions.

Identify specific health risks and protective factors among different ethnic groups.

Understand the impact of cultural phenomena on health care delivery and patient outcomes.

Recognize the role of traditional healers and alternative health practices in various cultures.

Identify strategies for improving access to healthcare for minority groups.