As the Supervisor of a Large and Diverse Group, Mike

question 31

Multiple Choice

As the supervisor of a large and diverse group, Mike is aware that communication problems are bound to happen. When one employee said he "didn't care to" do a particular job, Mike at first thought he was refusing to do something-until he learned that for the employee, who grew up in the rural South, "I don't care to" meant "I don't mind." In his role as manager over this employee and many others who come from various cultural backgrounds, Mike's most important job as a communicator is to

• A)invite the expression of all viewpoints, no matter how controversial, because conflict is good for an organization.
• B)let employees know that there is a right way and a wrong way to communicate, and they had better learn the right way if they want to succeed at their jobs.
• C)conduct seminars on communication, so that in time everyone will fully understand what everyone else is saying in any situation.
• D)realize that he has been conditioned to communicate in a certain way, and that he is no more capable of changing that than he is of suddenly speaking a foreign language.
• E)encourage employees to let him know their real feelings and opinions, rather than simply assume that they agree (or disagree)with him.

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Definitions:

Relative Measure

A metric that compares performance, values, or other quantifiable factors to a standard or to each other instead of using absolute numbers.

Sustainability Improvement

Refers to actions or initiatives taken to enhance the environmental, social, and economic aspects of operations in a way that promotes long-term viability and responsibility.

Indirect Emissions

Emissions resulting from the consumption of purchased electricity, heat, or steam – outside of the direct control of the facility generating them.

Direct Emissions

Emissions that are produced directly from a source, such as exhaust emissions from vehicles.