Explicit Knowledge Can Be Codified

question 20

True/False

Explicit knowledge can be codified.

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Definitions:

Conceptual Skills

The ability to see the selling process as a whole and the relationship among its parts.

Order-Takers

Salespeople who only take orders by asking what the customer wants or waiting for the customer to order. They have no sales strategy and use no sales presentation.

Sales Process

The series of steps or stages sales professionals follow from initial contact with a potential client to closing the sale.

Want-Satisfaction

A sales technique focusing on identifying the desires of a customer and demonstrating how a product or service fulfills them.