Outsourcing Is Strictly an IT Concern and Does Not Involve

question 41

True/False

Outsourcing is strictly an IT concern and does not involve business drivers.

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Definitions:

Silent Customer

A consumer who does not vocally express dissatisfaction with a service or product, often providing little feedback that businesses can act on.

Attitude

A consistent pattern of thoughts or emotions regarding a person or thing, usually manifested in how one acts.

Internal Customers

Employees or departments within an organization that serve other employees or departments, treating them as customers to fulfill their internal needs and demands.

Delivering Bad News

The process of communicating unfavorable or upsetting information to someone in a thoughtful, empathetic, and clear manner.