List and Describe Four Changes in the Vendor-Customer Relationship That

question 21

Essay

List and describe four changes in the vendor-customer relationship that often occur as an organization shifts IT management from the more traditional professional services category to outsourcing.

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Definitions:

Influence Activity

Actions or behaviors aimed at affecting or changing others' perspectives, decisions, or actions.

Coercive

Relating to or using force or threats to persuade someone to do something or to achieve compliance.

Brand Manager

a professional responsible for developing and maintaining the image and reputation of a brand.

Sources Of Power

the origins from which an individual or organization can exert influence over others, typically classified into categories such as legitimate, reward, coercive, expert, and referent power.