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Service Level Agreements Are an Important Part of Any Outsourcing

question 18

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Service level agreements are an important part of any outsourcing relationship because they specify supplier performance requirements.


Definitions:

Horizontal Syncline

A fold in sedimentary rock layers where the youngest materials are located at the center of the fold, typically indicating compression.

Dip-Slip Fault

A type of fault where the movement is mainly vertical, caused by the two sides moving up or down relative to each other.

Strike-Slip Fault

A type of fault where two blocks of the Earth's crust move horizontally past each other, parallel to the fault plane.

Normal Fault

A type of fault where the hanging wall slides downward relative to the footwall due to tensional forces.

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