Briefly Describe Cox's Four Functions of IS

question 47

Essay

Briefly describe Cox's four functions of IS.

Learn how to correctly identify patients and respect their privacy and confidentiality over the phone.

Understand the significance of providing complete and accurate information when leaving or taking messages.

Learn guidelines for outbound calls, including verification steps and preparation.

Understand the use of proper language, avoiding technical jargon, and adapting communication style to match the listener's needs.

---

Definitions:

Biconcave cells

Cells that are shaped like a doughnut with a thinner, concave center. Red blood cells are the most commonly known biconcave cells.

Hemoglobin

A molecule in red blood cells responsible for transporting oxygen from the lungs to various tissues throughout the body and bringing carbon dioxide back from those tissues to the lungs.

Hematopoiesis

The process of forming new blood cells in the body, occurring in bone marrow.

Hemorrhage

The escape of blood from a ruptured blood vessel, leading to internal or external bleeding.