Employee Self-Service (ESS) Systems Have Fundamentally Changed the Way Employees

question 36

Multiple Choice

Employee self-service (ESS) systems have fundamentally changed the way employees relate to their HR department because

• A) they are able to access information relevant to themselves.
• B) ESS has made HR redundant in the organization.
• C) they need to visit HR regularly for personnel information.
• D) line managers and employees have taken over HR.
• E) HR no longer provides related services.

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Definitions:

Tacit-knowledge

Unwritten, unspoken, and hidden vast store of knowledge gained through experience, which is hard to transfer to another person by writing it down or verbalizing it.

Deductive Reasoning

Type of logical reasoning that moves from a general premise about a class to a conclusion about a particular member or members of the class.

Fluid Intelligence

The ability to use reasoning and solve new problems without relying on knowledge previously gained.

Reorganizing Stage

A phase in various processes (e.g., psychological development, corporate restructuring) where existing structures or strategies are revised and restructured.