Recent Surveys of ESS and MSS Systems Users Indicate That

question 50

Multiple Choice

Recent surveys of ESS and MSS systems users indicate that, though 80% of respondents agree that web-based self-service systems can lower HR operational costs, only 40% believe that their company is actually achieving this result. This discrepancy may be due to

• A) systems requiring frequent updates from vendors.
• B) lack of motivation to use such systems.
• C) technology not being user-friendly.
• D) systems not providing adequate features.
• E) frequent systems malfunctions.

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Definitions:

Talent

Natural ability or skill in a particular area.

Floating Signifier Effect

The notion that the meaning of any particular brand is arbitrary. Literally any meaning or quality—any floating signifier—can be attached to any object, product, company, or person.

Constructed Meaning

The concept that meanings and truths are not inherent but are created through social interactions, cultural practices, and communication.

Emotional Appeal

A persuasive technique targeting emotions rather than logic or reason to influence an audience's response or behavior.