By Comparing the Knowledge, Skills, and Abilities That Employees Bring

question 28

Multiple Choice

By comparing the knowledge, skills, and abilities that employees bring to the job with those that are identified through job analysis, managers can determine the gap that exists. This is particularly useful for

• A) establishing recruitment criteria.
• B) determining a job's pay range.
• C) training and development.
• D) designing the job.
• E) union negotiations.

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Definitions:

Crisis Management

The method an organization employs to handle a sudden and unforeseen incident that poses a risk to the organization or its stakeholders.

Managerial Firefighting

The act of managers constantly dealing with crises and urgent problems rather than focusing on long-term planning and preventive measures.

Concurrent Control

A management method that involves monitoring and adjusting ongoing activities and processes to meet desired standards in real-time.

TQM Principle

Total Quality Management principles focus on long-term success through customer satisfaction, involving all members of an organization in improving processes, products, and services.