Roger's Sales Suggestion Box Usually Contains at Least Three Requests

question 30

Multiple Choice

Roger's sales suggestion box usually contains at least three requests to move staff meetings from Monday morning to any other time. Monday afternoon is the usual preference. Roger told his sales staff, "If we exceed quota this month by 10 percent, we will move staff meetings from Monday morning to Monday afternoons." What behavior modification strategy did Roger use?

• A)punishment
• B)positive reinforcement
• C)negative reinforcement
• D)extinction
• E)alternate affirmation

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Definitions:

Levator Scapulae

A skeletal muscle situated at the back and side of the neck, responsible for elevating the scapula (shoulder blade).

Fan-Shaped

Describes an object, structure, or pattern that spreads out in a shape resembling a fan.

Serratus Anterior

A muscle that originates on the surface of the upper eight or nine ribs and inserts along the entire anterior length of the medial border of the scapula, playing a key role in the movement of the shoulder blade.

Humerus

The long bone in the upper arm that runs from the shoulder to the elbow.