Which Big Five Personality Trait Predicts Successful Customer Service

question 42

Multiple Choice

Which Big Five personality trait predicts successful customer service?

• A)extroversion
• B)conscientiousness
• C)agreeableness
• D)openness
• E)neuroticism

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Definitions:

Spatial Summation

The process by which multiple synaptic inputs from different locations on the same neuron combine to influence the firing rate or activity of the neuron.

Dendrites

The branched projections of a neuron that act to conduct the electrochemical stimulation received from other neural cells to the cell body.

Back Propagation

Reverse movement of an action potential into the soma and dendritic field of a neuron; postulated to play a role in plastic changes that underlie learning.

Action Potential

A temporary reversal of an electric polarization of the membrane of a nerve cell or muscle cell, allowing for the transmission of signals.