Stanley Milgram Is Famous for Studying Escalation of Commitment

question 5

True/False

Stanley Milgram is famous for studying escalation of commitment.

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Definitions:

Tangibles

Physical items or goods that can be seen, touched, and measured, as opposed to services or digital products.

Responsiveness

The ability of a company, service, or product to react quickly and positively to customer needs or changes in the market.

Reliability

The consistency and dependability of a product, service, or system to perform as expected under certain conditions.

Voice-of-customer

Voice-of-customer entails gathering insights and feedback directly from consumers to understand their needs, preferences, and experiences.