Madge, Who Reports to Yvonne, Questions the Overtime Schedule for the Weekend

question 14

Multiple Choice

Madge, who reports to Yvonne, questions the overtime schedule for the weekend. At the end of the discussion, Madge says, "Sorry I bothered you. Of course I'll do it. I was just asking about the schedule. Please don't write me up for insubordination." Which part of Yvonne's power base did Madge acknowledge?

• A)expert
• B)reward
• C)coercive
• D)legitimate
• E)referent

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Definitions:

Collective Socialization

The process by which individuals in a group or organization learn and assimilate the values, norms, and required behaviors.

Flight Attendants

Airline crew members who are responsible for the safety and comfort of passengers aboard flights.

Individualized Socialization

is a process by which newcomers adapt to an organization or group in a manner tailored to their personal characteristics and experiences.

Uniformity

The state or quality of being the same in terms of standards, rules, appearance, or behavior, often aimed at ensuring consistency and order.