Literacy Training Improves Bottom-Line Performance Through

question 17

Multiple Choice

Literacy training improves bottom-line performance through

• A)employer discipline processes.
• B)computer-based training.
• C)lower costs.
• D)outside professional teachers.
• E)programmed learning.

---

Definitions:

Marketing Concept

A business philosophy focusing on identifying and meeting the needs and wants of consumers as the key to a company's success and competitiveness.

Consumerism

The movement advocating for the rights and protection of consumers, including the demand for products that are safe, reliable, and reasonably priced.

Very Restrictive Return Policies

Return policies that greatly limit the conditions under which products can be returned or exchanged by customers.

Customer Relationship Management

A strategy and software for managing a company’s interactions with current and potential customers, aiming to improve business relationships.