With a Work Force That Is Becoming Increasingly Diverse, Many

question 24

Multiple Choice

With a work force that is becoming increasingly diverse, many more firms find they must implement

• A)value training programs.
• B)computer-based training.
• C)diversity training programs.
• D)experimentation training programs.
• E)teamwork training programs.

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Definitions:

Frederick W. Taylor

An American mechanical engineer widely known for his theories on scientific management aimed at improving economic efficiency and labor productivity.

Make Or Buy

A decision-making process used by companies to determine whether products or services should be produced in-house or purchased from an external supplier.

Global Organizations

Companies that operate and have a presence in multiple countries around the world, often involved in international trade and commerce.

Service Standardization

The process of defining and adhering to consistent procedures and criteria for service delivery to ensure quality and predictability.