The Basic Aim of Customer Service Training Is to

question 5

Multiple Choice

The basic aim of customer service training is to

• A)train in teams.
• B)train all employees to have excellent knowledge of the organization.
• C)use CBT training.
• D)use online training.
• E)emphasize that "the customer is always right."

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Definitions:

Pork

Refers to the meat derived from domestic pigs, used for culinary purposes.

Inferior Goods

Goods for which demand decreases as the income of the consumer increases, being replaced by more expensive alternatives.

Income

Income refers to the earnings received regularly from employment or investment sources.

Demand Curve

A graph showing the relationship between the price of a good and the quantity demanded, typically downward sloping, indicating that as price decreases, demand increases.