Robinson Inc

question 9

Multiple Choice

Robinson Inc., a manufacturer of smartphones, focuses on moving from its one set of strategic plans to another by increasingly engaging itself with customer services. It feels that it is important to increase the quality of products to increase and retain its customer base. Which of the following phases of organizational change is exemplified in this case?

• A)Unfreezing
• B)Hard triangle
• C)Changing
• D)Refreezing

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Definitions:

Force-coercion Strategy

A change strategy that pursues change through formal authority and/or the use of rewards or punishments.

Rational Persuasion Strategy

A change strategy that pursues change through empirical data and rational argument.

Environmental-adaptive Strategy

Environmental-adaptive Strategy involves an organization's approach to adapting and evolving in response to changes and challenges in its external environment, rather than attempting to change the environment itself.

Shared Power Strategy

A management approach that distributes decision-making authority and power more evenly across levels within the organization.