In the Third Step of the Termination Interview, the Manager

question 30

Multiple Choice

In the third step of the termination interview, the manager should

• A) remember to describe the situation rather than attacking the employee personally.
• B) smile and be friendly, but also be direct.
• C) get to the point by informing the person of the decision.
• D) get to the point, but reassure the employee this was not the manager's decision.
• E) take at least 20 minutes for the interview.

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Definitions:

Random Ratio

A reinforcement schedule in operant conditioning where a response is reinforced after an unpredictable number of responses.

Negative Reinforcement

A behavioral psychology concept involving the removal of an unpleasant stimulus to increase the likelihood of a desired response.

Conditioned Stimulus

A previously neutral stimulus that, after becoming associated with an unconditioned stimulus, eventually comes to trigger a conditioned response.

Fixed Ratio

A schedule of reinforcement where a response is reinforced only after a specified number of responses.