The Primary Purpose of the Grievance Procedure Is to

question 84

Multiple Choice

The primary purpose of the grievance procedure is to

• A)call to the attention of union and management leaders areas of the contract requiring clarification or modification in subsequent negotiations.
• B)resolve issues that were not anticipated by those at the bargaining table.
• C)serve as a communications device.
• D)interpret the contract language.
• E)ensure the application of the contract with a degree of justice for both parties.

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Definitions:

Operant Conditioning

A method of learning that employs rewards and punishments for behavior.

Rational-emotive Therapy

A form of cognitive-behavioral therapy founded by Albert Ellis that helps individuals identify and change irrational beliefs that cause emotional distress.

Paradoxical Intervention

A therapeutic technique in which a therapist prescribes or suggests the continuation of the behavior symptomatic of the client's issue, often leading to change through resistance to the suggestion.

Social-learning Theory

A theory which posits that people learn new behaviors through observing and imitating others, alongside direct reinforcement.