Briefly Discuss How Social Media Is Being Used to Improve

question 21

Essay

Briefly discuss how social media is being used to improve customer service.

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Definitions:

Quantitative Tools

These are methods and instruments used to gather and analyze numerical data, often applied in research, finance, and planning.

Operations Management

The process of managing productive systems that transform resources into finished products.

Knowledge Management

The process of creating, sharing, using, and managing the knowledge and information of an organization, to enhance learning and performance.

Open System

In organizations or technology, this term refers to systems that interact with their environment, exchanging information or resources.