CRM Tools Allow Companies Such as Credit Suisse,AT&T,Hewlett-Packard and Others

question 34

Multiple Choice

CRM tools allow companies such as Credit Suisse,AT&T,Hewlett-Packard and others to determine:

• A)warranty of products sold to consumers.
• B)amount paid by consumers in different countries.
• C)which customers are most valuable.
• D)the use of credit cards for payment.
• E)the use of laptop computers by customers.

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Definitions:

Total Product

The total quantity of output produced by a firm from a given quantity of inputs during a specific period of time.

Fixed Cost

Any cost that in total does not change when the firm changes its output.

Firm's Output

The total quantity of goods or services produced by a company within a specified period.

Variable Cost

Costs that vary directly with the level of production or service provision, increasing as production increases and decreasing as production decreases.