CRM Tools Do Not Help Companies in Determining

question 88

Multiple Choice

CRM tools do not help companies in determining:

• A)warranty of products sold to consumers.
• B)amount paid by consumers in different countries.
• C)which customers are very demanding.
• D)the use of credit cards for payment.
• E)the use of laptop computers by customers.

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Definitions:

Economies of Scale

The price benefits that firms enjoy from the magnitude of their operations, where the cost of each output unit generally lessens as the scale of operations increases.

Unit Costs

The financial outlay for a company to manufacture, warehouse, and dispose of one unit of a specific item or service.

Output

Represents the total amount of goods or services produced by a firm or economy in a specific period.

Minimum Efficient Scale

The smallest level of production a firm can achieve while still taking full advantage of economies of scale in terms of cost per unit.