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DHA _____

question 36

Multiple Choice

DHA _____.

Identify the factors influencing the increasing cost of employee benefits.
Recognize effective communication strategies for benefits in diverse work environments.
Understand management's concerns regarding benefits and their implications for employee relations.
Recognize the importance of effective communication of benefits value to employees.

Definitions:

Downward Communication

The flow of information from higher levels of an organizational hierarchy to lower levels, typically involving directives, updates, and feedback.

Organizations Foster

The process by which organizations nurture, develop, and enhance the skills, abilities, and well-being of their members or stakeholders.

Dynamic Listening

An active form of listening that involves responding and adapting to the speaker, showing empathy, and understanding the underlying messages.

Internal Customers

Individuals or units within an organization that receive services or products from another individual or unit within the same organization.

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