TABLE 1-1 The Manager of the Customer Service Division of a Major

question 94

Multiple Choice

TABLE 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 1-1, the possible responses to the question "Out of a 100 point score with 100 being the highest and 0 being the lowest, what is your satisfaction level with the DVD player that you purchased?" result in

• A) a nominal scale variable.
• B) an ordinal scale variable.
• C) an interval scale variable.
• D) a ratio scale variable.

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Definitions:

Infant Mortality Rates

Infant mortality rates are statistical measures indicating the number of deaths of infants under one year of age per 1,000 live births, serving as important indicators of a country's health and development status.

Caribbean

A region consisting of the Caribbean Sea, its islands, and the surrounding coasts.

Wage Labor System

An economic system where workers sell their labor in exchange for wages, often characterized by the employment relationship between employer and employee.

Slave Labor System

A system in which individuals are owned by others, forced to work without pay, and are considered property.