What Are the Consequences of Scripting Workers' Interactions with Customers

question 59

Multiple Choice

What are the consequences of scripting workers' interactions with customers, according to Robin Leidner's Fast Food, Fast Talk?

• A) It makes interactions more fluid.
• B) It makes communication easier and leads to happier workers.
• C) It makes customers feel important.
• D) It is damaging to workers and suppresses their real selves.

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Definitions:

High-Cost Goods

High-cost goods are items that require a considerable amount of money to purchase due to their quality, rarity, or other factors.

Sales Production

The process or activity of generating goods and services to meet consumer demand and generate revenue.

Consignment

Sales of goods through an agent who has possession but not ownership.

Title

The legal right to own, use, or dispose of something, such as property or intellectual property.