Race Is Based on Real or Perceived Biological Differences, While

question 25

True/False

Race is based on real or perceived biological differences, while ethnicity speaks to a shared ancestry or cultural heritage.

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Definitions:

Difficult Customer

A customer who presents challenges beyond the norm through their demands, behavior, or expectations, requiring careful handling.

Calmed Down

Entering a state of relaxation after being previously agitated or excited, reducing stress or anger.

External Customer

A person or entity that purchases goods or services from a business but is not an employee or part of the organization.

Self-Esteem Trap

The circumstance that comes from taking a customer’s attack personally and letting it affect your self-esteem.