Role Conflict Occurs When an Individual Has

question 127

Multiple Choice

Role conflict occurs when an individual has

• A) multiple roles that are in conflict with each other.
• B) a role with contradictory expectations that lead to conflict within themselves.
• C) a role that requires them to constantly challenge other people, resulting in a great deal of conflict.
• D) a role that generates a great deal of controversy and conflict within their social circle.

Understand the retail positioning matrix and its use in strategizing retail operations.

Identify privacy and ethical concerns in telemarketing.

Recognize different forms of online retailing and their appeal to consumers.

Understand strategic responses of direct sellers to market changes.