TABLE 7-1 The Manager of the Customer Service Division of a Major

question 77

Multiple Choice

TABLE 7-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 7-1, which of the following questions in the survey will not likely induce a measurement error?

• A) How many times have you illegally copied copyrighted sporting events?
• B) What is your exact annual income?
• C) How many times have you brought the DVD player back for service?
• D) How many times have you failed to set the time on the DVD player?

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Definitions:

Personnel Expenses

Costs associated with employing personnel, including wages, benefits, training, and other related expenses.

Spending Variance

A metric that compares the actual cost of production against the budgeted or standard cost, highlighting over or under spending.

Materials

The physical commodities used in the production of goods, ranging from raw materials to fully fabricated components.

Spending Variance

The difference between the actual spending and the budgeted or planned spending amount in a given period.