TABLE 10-13 The Amount of Time Required to Reach a Customer Service

question 210

Multiple Choice

TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-13, suppose α = 0.10. Which of the following represents the result of the relevant hypothesis test?

• A) The alternative hypothesis is rejected.
• B) The null hypothesis is rejected.
• C) The null hypothesis is not rejected.
• D) Insufficient information exists on which to make a decision.

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Definitions:

Delivery

The act of transferring an item from one party to another, typically referring to goods transported by a mail service or courier.

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A major city in California, USA, known for its iconic Golden Gate Bridge, steep streets, and historic cable cars.

Oral Agreement

An oral agreement is a verbal contract between parties that is as legally binding as a written contract, though harder to prove, covering the terms and conditions they've agreed upon.